J.Crew's Stock: It's Been A Tough Time Lately

Over at Barron's, the following was mentioned about J.Crew's current stock price (click here for link):

Restaurants Losing Gold Medal; Coal Rules; J Crew’s Tough Quarter
August 21, 2008
Looking Forward to J.Crew's Tough-Quarter Results-
Anytime a chief executive has to extend an apology to customers, a company has been going through a difficult period. That’s the state that J. Crew (JCG) finds itself in: the stock fell to a low for the year in Thursday’s trading at just under $25, but has bounced off the low, adding 3% intraday. Don’t take the recovery as some sign of an all-clear, though: heading into next week’s release of second-quarter earnings, analysts are worried that the results are going to look like some unholy alliance of stripes and plaids. Sales growth has been tough to come by, adding an anemic 0.2% for the first couple months of the quarter. Then came July. And things got worse. The retailer undertook a conversion of its Website support system - an initiative that didn’t go so well. Processing times slowed, delivery schedules stretched out, and the system had a tendency to orchestrate the odd anti-consumer initiative - such as throwing items out of the customer’s shopping bag. The downtime for direct sales stretched longer than anticipated, and costs mounted. The problems haven’t all be remedied, analysts said.

I am surprised to see the website issues being mentioned as a reason for the stock price sliding. I feel as though that issue gets barely mentioned, or left as a side note, in the reporting. I am hoping that J.Crew can recover nicely from this all (especially since I bought their stock when it was around $48-ish). :)

Are you surprised by the stock price's steep decline? Do you predict an upswing for the stock price? What are you recommendations to turn things around for J.Crew?