Thank you so much for your recent order with us and we hope that you are enjoying your purchases. We have been working to make some updates to our website and systems and know that we have definitely hit some bumps along the way. We are working hard to fix them and can ensure you that the changes will definitely be worth it.
From your recent order, we shipped your items in multiple packages to ensure the quickest delivery. During this process, we have discovered that we did not charge you for all the items that were shipped. We wanted to notify you that we are in the process of rectifying this and you will see your final charge appear on the payment method you originally used in the next 24 to 48 hours. We truly apologize for any inconvenience this may cause you, and want you to know how much we appreciate your understanding.
We are available to answer any questions you may have—you can reach us 24/7 at 800 562 0258.
This email appears to have been a canned email response since A mentioned (in the "Extra 30% Off Final Sale: Is it Back?" post) receiving this email as well. A also said (in the "Seek & Find: Will you visit J.Crew this Weekend?" post) to "wait a couple of days and if they haven't charged you within that time frame, they will not be charging you at all".
But as a "just in case" I thought this info is worthwhile to share in its own post. Also, "thanks!" to Lauren & A for letting us know. :) To be honest, I am really surprised that the website/system is still having issues after all this time.
Did you get a similar email? Have you been ordering online? If so, have you been experiencing any difficulties with your orders?
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