Thank you so much for your order this past weekend—we have included some very important information below. We experienced some glitches with our new September site that directly impacted your order. Some of your items appeared unavailable in our systems when we went to ship your order. We are in the process of rectifying this issue and determining which items are in fact available.
Don't worry—we will be sending you notification shortly outlining your available items, and, for these items, we would like to extend free expedited shipping as we are sure you are eager to receive them. If at this point, however, you wish to cancel any of the items we do have available, please let us know and we will make those changes for you.
Lastly, you can disregard the cancellation emails that you received earlier this week. These were a result of the glitch that we experienced, and we apologize for any confusion.
If there is anything you need in the meantime, we are here 24/7 to assist you with all your needs. Simply call us at 800 562 0258.
Best regards,
The Customer Service Team at J.Crew
If you received this email from J.Crew, please know that you are not the only one. Your orders may or may not be affected by this. I think this is a general (CYA) email. ;)
Did you get this email? Are your orders still being delivered on time and complete?
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