As many of you (like Slastena, Sara M., kellyanne311, and others) have pointed out... the site is down again. All I can say is... "Seriously J.Crew? C'mon now!"UPDATE: Unfortunately, the website has been up (up and running s-l-o-w-l-y) and down ("be back soon..") all day. :( Also, there is a several minute wait (about 6-10 minutes) when calling in to speak to a J.Crew customer representative.
I am thankful I haven't purchased anything through the website so far. The (one) order (for the one item) I purchased the day before the website "upgrade" has been charged and sent to me three (oh yes, three!) times so far. (This is the same order they lost but then found again.) I have asked them several times to cancel the order after receiving the item the first time. :( But no matter how many times the nice customer rep cancels it (and assures me it has been canceled) the "new" system still sends me the item. I am beyond frustrated with the new system so far!!!
What are your thoughts on this whole website situation? How long (in terms of days, weeks, or months) do you think it will be until the website works to near perfection?
0 comments:
Post a Comment