Melanie pointed out in the "J.Crew's Weddings & Parties Collection" post that J.Crew is offering up a new campaign called "Just Ask"- to make sure its customers are aware of their usual benefits like personal shoppers, monogramming, teacher/student discounts, etc. (Essentially there is nothing new, service wise, that the visitors haven't discussed in this blog before. I feel like it is just their way of saying, "Hey you! If you have a question, we can answer it.")They are also promoting a "Just ask concierge desk" at their Rockefeller Center store in NYC. (I have to admit, I am a bit curious as to what that means... Is it a real concierge desk with its own dedicated live customer service rep standing there, ready to answer my questions? Or, is it just a stool with a red phone on it for me to call their regular customer service line?)
First, I completely agree with Melanie's suggestion of emailing them and asking for "free shipping" (preferably with no minimums). ;)
Second, I often wonder if someone at J.Crew has taken note about this blog, its visitors, and its purpose. I mean, J.Crew's whole campaign is to ask them questions- on anything. Well, that is what this blog kind of does... this blog has (fantastic & insightful) visitors who ask & answer each others questions on just about everything J.Crew. (Probably not- I doubt J.Crew has taken notice of this site. However, if they did, then I think it is great that they are listening to their customers. And if they are reading this particular post... please bring back "free shipping with no minimums" and eliminate "final sales".)
Are you going to take them up on their offer and "just ask" them questions? What questions would you ask them?
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