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Monday, 30 June 2008

Coupon Codes & Sale Merchandise

Posted on 04:24 by gaurav kumar
It seems as though promotion codes are not restricted to regular priced items only. {YEY!}

First, the line of "Coupons are not valid for clearance merchandise" has been removed this morning from their website here. {Yey!}

Second, Caroline let us know (in the "Dear J.Crew: What are you doing?" post) her response from customer service:
We apologize for any confusion regarding coupon usage. The promotions and coupons that are offered to our customers are generally a $-off or %-off a specific threshold (ex: $20.00 off a purchase of $200 or more). Unless a coupon or promotion specifically states that it applies to full price merchandise only, you may still apply the coupon to an order that includes sale merchandise. If you have trouble applying a coupon which meets the threshold on jcrew.com, please contact us for assistance.

Third, Blumre let us know (in the "Check your orders!" post) her response from customer service:
We wanted to follow-up to our previous reply regarding the difficulty you encountered when trying to use a coupon to purchase sale merchandise.

The verbiage displayed on the website regarding coupon use on sale items is an error that we are now aware of and are working diligently to correct. J.Crew has always accepted coupons for sale purchases (provided the total amount meets the coupon requirements) and will continue to do so.

We kindly suggest trying to place your order again with the coupon, once the website is available. If you encounter any problems again, please do not hesitate to email us at contactus@jcrew.com. We truly appreciate you choosing J.Crew and hope you will continue shopping with us in the future.
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