Dear J.Crew: What are you doing?

I am disappointed at J.Crew's new policies and website. So much so, that I may stop purchasing from J.Crew online for awhile. (Yes, I may be boycotting J.Crew online. Which, to be honest, will be great for my wallet.)

Why am I upset? Not only are some of their policies not as "consumer friendly" as before, but also because it seems to me (and to FabulousFloridaMommy) that some of the information (e.g. tips,) that the visitors shared at this site, was used against us. (That, or the timing is quite coincidental- especially since the policies being changed existed for years.) Many pieces of advice shared by the visitors throughout this blog (all listed below) are now irrelevant to the new policies and website of J.Crew.

First, the item searches (with variations on the last letter) no longer works on their new site. (I am hoping this is because their new search will reflect their entire stock inventory, not just portions of it like the older website.)

Second, the method of finding older items or items no longer linked on the main directory through Google no longer works with the new site.

Third, coupons can no longer be applied for clearance merchandise. This new policy is a major blow to all of us sale shoppers.

Fourth, price/credit adjustments will no longer be honored for sale items. [Apparently this policy has been around for awhile, but I only found out about it last week. During this entire time, I must have had really nice customer service reps. :) ]

Fifth, some (not all yet, hopefully) stores are now not honoring both the student (or Educator's) discount in combination with the "additional % off sale items" in J.Crew stores.

Now, I know J.Crew is a "for-profit" business. I own their stock, so of course I want them to perform well. However, hopefully not at the cost of alienating their core customers (which I believe the majority of this blog's visitors are). Unfortunately, I do feel alienated by many of their recent changes. I also honestly hope that they will reconsider some of those actions (like the codes only being valid for regular priced merchandise). :)

I will need some time to adjust, which I probably will. (However, I believe I will spend significantly less at J.Crew stores, if at all with J.Crew online, in the future.)